Gunderson Dettmer represented client SupportLogic, a proactive support experience (SX) platform, in its $50 million Series B financing co-led by WestBridge Capital Partners and General Catalyst. Existing investors Sierra Ventures and Emergent Ventures also participated in the round. The new capital will accelerate SupportLogic's growth and ongoing platform innovation.

In the announcement of the transaction, founder and CEO of SupportLogic Krishna Raj Raja said, "Improving the customer support experience is key to protecting and growing revenue, and SupportLogic is the first solution purpose-built for support and service teams that prevents customer escalations and reduces case backlog to improve overall service levels. Our high customer demand for our solutions and this oversubscribed funding round indicate strong market validation. We will use these funds to drive growth and develop new product offerings that expand our value to the market."

The Gunderson deal team was led by and included Heidi Shortz Walas and included Gianna Sagan and Harrison Hawkes.

Companies:
SupportLogic