Gunderson Dettmer Represents Lead and Participating Investor in Decagon’s Series B
Gunderson Dettmer represented lead investor Bain Capital Ventures and participating investor A* in the $65 million Series B financing of Decagon, a leading innovator in AI customer support agents. Decagon’s customer support agents are designed to enhance enterprise customer support by automating and resolving inquiries at scale, empowering customer support teams to take on more strategic roles. The company will use the new capital to transform enterprise customer support and unlock new levels of economic productivity.
In the announcement of the transaction, Bain Capital Ventures Partner Aaref Hilaly said, "Decagon's powerful AI agents draw on proprietary data to answer routine questions accurately, and as they evolve, they will become each customer's personal concierge. Ashwin and Jesse have that rare blend of expansive vision combined with maniacal execution that we look for in founders."
The Gunderson Dettmer deal teams were led by Trevor Knapp and Mike Allers and included Yeji Han and David Behrend.
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